• Mon - Fri: 9:00am - 5:00pm / 24 Hour Roof Repair Service
  • St. Louis, MO - 314-632-6723
  • Illinois - 618-628-1984

Sales

REMODEL/SERVICE ADVISOR

Why You Should Join Us

We are passionate about what we do. We help homeowners every day. The work we do requires focused, determined people who enjoy educating homeowners with their home improvements. No matter what your position, you will be responsible for finding the right solution and working in collaboration with other team members to ensure that our customers receive the best service possible.

Sound Awesome? There’s more…

As a Remodel/Service Advisor, you will work across all product lines within F-M Exteriors. We will send an email with your photo to your scheduled presentation prior to your arrival to the customer’s home. This is A) for our homeowner’s safety and B) helps them see a familiar face knocking on their door. You will work closely with our team to provide the best experience and customer service a homeowner can receive in the home improvement industry. You must enjoy spending time with homeowners, asking questions to understand their needs and offer the best solutions within their budget. You must be comfortable speaking with customers on the telephone and in person.

We need a proven salesperson that is self-motivated, ready to work hard, and can contribute ideas that will take us to the next level in our growth.

Some responsibilities in this role:

  • Excelling at prospecting and closing
  • Cold calling
  • Getting current customers excited about promoting our company to their friend, family and neighbors.
  • Loving a challenge and loving focused intensity

This is not a position where the phone rings and you simply take orders or just show up and have 3 sales lead to run that day. The successful person in this role loves to hustle and earn the sale.

Work You Will Do

  • Run company generated leads and offer the best service in the industry.
  • Capitalize on leads by asking for referrals from neighbors, friends and family members.
  • Make known to homeowners the best construction materials available on the market today, and offer solutions that best fit their needs and budgets.
  • Storm Damage: Evaluate wind or hail damage on the exteriors of the customer’s home.
  • Meet with the home owner’s insurance adjuster to discuss damage.
  • Evaluate customer’s insurance summary of dwelling for accuracy.
  • Participate in supplemental invoicing.
  • Participate with the production department to insure superior customer service through the production process.
  • Participate in networking groups. Chamber of Commerce, BNI, etc.
  • Collaborate within department and cross-departments that communication with our customers is optimized and shared appropriately.
  • Participate in product knowledge and continuing education with vendors.
  • Participate in in maintaining existing and introduction new products in the construction industry.

 Must Haves:

  • 1-2 years of experience in the home improvement industry.
  • Enthusiasm for cold calling and creating relationships (This is a sales position)
  • Account management experience and strong organizational skills (Be prepared to talk about these)
  • Ability to identify opportunities and trends, develop account strategies, and negotiate creative solutions
  • Team player approach
  • Coachable
  • Excellent communication and presentation skills
  • Desire to motivate others to make a difference with their time
  • ‘Go Getter’ attitude
  • Presentation skills including the ability to relate information, identify key issues and develop home remodeling solutions.

Did You Know . . .

We have an A+ rating with the BBB.

We have diverse remodeling experience, including:

  • DECRA Stone Coated Steel Roofing experts in the St. Louis Metro area and Southern Illinois.
  • Gold Level Contractor for LP Smartside wood engineered siding.
  • C.A.P.S (Certified Aging in Place Specialist) Contractor.
  • Storm Damage Insurance Claims Specialists
  • Xactimate Estimating Software Specialists
  • Recognized “Shingle Master” with Certainteed Shingle manufacture.
  • Roofing contractor with the Healthy Homes Program of St. Louis, MO.

About Our Location

Our main office is located in O’Fallon, IL. 15 minutes east of St. Louis Mo. Out target market is the entire St. Louis Metropolitan area. We also operate in Bloomington, IL and the Chicago area.

If you constantly improve your sales processes and question how things could improve, this is the place for you. Come and be surrounded by a team that will grow you!

 Other Desirables:

  • The ability to work on a team with other business professionals in a friendly, focused environment
  • Strong analytical skills.
  • Strong communication skills, including verbal, written, and presentations.
  • Excellent teamwork skills and a proven ability to influence cross-functional teams without formal authority.

Service/Repairs

IN-HOUSE TECHNICIAN

About the Team 

Our team is looking for a repair tech who is a “Jack-of-All-Trades” looking for a company to utilize and maximize their skills. This individual must enjoy helping homeowners with their home improvement needs and possess a “heart of a servant” attitude.

We take our work seriously. Helping people is an opportunity we can’t miss out on. And yeah, we work hard – and we play hard, too. You’ll be joining a company that strives to overwhelm our clients with the best customer service one can receive in the St. Louis Metro area.

We want someone who honestly answers “yes” to questions like these:

  • Do you have customer service experience?
  • Are you looking for a company who genuinely cares, trains and supports their employees?
  • So you strive for a “Team” work environment?

About the Position 

You will be responsible for working directly with homeowners and discussing option or solutions for their improvement needs. You will be using your skills to repair maybe a minor roof leak, replacing a few pieces of siding, installing gutter protection or perhaps power wash and staining a deck. This position will allow you to show off your customer service and handy-man skills.

We are in need of an individual who is self-motivated, ready to work hard, and can contribute ideas that will take us to the next level in our growth.

 Some responsibilities in this role:

  • First impression is critical to our homeowners.
  • Prompt and punctual time management.
  • Professional mannerism and appearance.
  • All around knowledge of home improvement repairs.
  • Enjoys a challenge resolving home repair issues.

We are not interested filling this position with someone looking for a J.O.B. The person in this role loves to hustle and will take pride in being on a team who wants to help people.

If you’re tired of doing the same thing over and over every single day, this is the place for you. Come and be surrounded by a team that will grow with you!

Must Have:  

  • Valid drivers license
  • Clean background. Pass a background check.
  • Strong communication skills
  • Ability to identify general home improvement issues to offer solutions and remedies.
  • “Servant” mentality
  • Coachable
  • Strong organization skills working off a list of daily duties assigned.
  • Excellent time management skills
  • ‘Go Getter’ attitude

Other Desirables:

  • Wide variety of construction tools
  • Always open to self-improvement